These online shopping terms and conditions (the Terms) apply to all orders for any products (the Products) which you, the customer (You), place using this website www.thehardwareststion.com (the Website). This Website is owned by The Hardware Station General Trading LLC, a limited liability company incorporated in Dubai, United Arab Emirates, and has its head office at P.O. Box 73619, Dubailand, Dubai U.A.E.] (We or Us).

By selecting the “I Accept The Terms & Conditions And Privacy Policy” checkbox you accept and agree to be bound by the Terms, the Privacy Statement, and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. You should print a copy of the Terms for future reference.

We amend these Terms from time to time as set out in the Terms. Every time you wish to order products, please check these Terms to ensure you understand the latest Terms, which apply at that time.

Nothing in these Terms affects your statutory rights, either as a consumer or otherwise.

No International Delivery

Unless otherwise specified the Products on the Website are available for delivery only within Dubai, United Arab Emirates (the UAE).

You may place an order for Products from outside of the UAE, but this order must be for delivery to an address in Dubai, UAE. Furthermore, Consumers

You may only purchase Products from our website if you are at least 18 years old. If you are under 18 years old, you may use this website only with the involvement of a parent or guardian.

We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business, or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Colors, Specifications, and Dimensions of Products

The images of the Products on the Website are for illustrative purposes only. We have made every effort to display the colors, specifications, and dimensions of Products on the Website as accurately as possible. Although we have made every effort to display the colors accurately, the colors you see will depend on the resolution of your monitor and we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the Product delivered. We may from time to time vary the dimensions, specifications, and quantities of Products displayed on our Website without prior notice.

The packaging of the Products may also vary from that shown on images on the Website.

Availability of Items and Substitution

We accept orders for Products subject to availability. If for any reason the product you ordered is no longer available, we will contact you using the contact details you supplied when placing your order and either:

     – Offer you an alternative Product of equivalent quality and price if this is possible; or

     – Cancel the order and provide you a full refund in respect of that Product.

If we are unable to contact you or do not receive a response from you, we will process any remaining Products on your order and refund you for the Products we were unable to supply.

Your Profile

You will need to register with us to purchase Products using this Website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account user name or password and to take all necessary steps to ensure that the user name and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your user name and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner.

Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or address). You can access and update your registration details using the “My Account” area of the Website.

We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Privacy and Communications

When you place your order, we collect certain personal and transactional information (e.g. name, address, email address doesn’t include credit card information). For details on how we use this information, please read our Privacy Statement.

To fulfill our obligations to you under these Terms we will communicate with you by e-mail to the email address provided by you and by posting notices on the Website. You agree to receive communications from us electronically and those electronic communications will satisfy any legal requirement for communications that need to be in writing.

The Contract Between Us

When you place an order to purchase Products using the Website this is an offer by you to us to purchase those Products. After you place an order, you will receive an email from us acknowledging that we have received your order (the Order Confirmation Email). However, please note that this does not mean that your order has been accepted.

We will confirm our acceptance of your order by sending an email that confirms that the Products have been dispatched (the Dispatch Confirmation). If we are unable to supply you with a Product, for example, because that Product is not in stock or no longer available, we will contact you and the terms under the heading “Availability of Items and Substitution” will apply.

Prices

Products are invoiced in UAE Dirham at the prevailing price as of the time you place your order. Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either confirming your order at the correct price or canceling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced Product as canceled.

The price of a Product and Delivery shown online include VAT charges.

The price of a Product does not include delivery charges. Our delivery charges are as set out under the heading “Delivery”.

Payment

We accept payment via all major Credit Cards: Visa, Mastercard. Our system automatically asks your card issuer for authorization for this amount. If we get a valid authorization, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order.

Please do not send us payment information using electronic methods such as email. For details of the security measures, we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorized access to the personal and transactional information you provide to us when placing an order.

Cancellations and Returns

If you wish to cancel your order, please contact us on telephone number (04) 422-0027. As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched you may return the items to us at our premises The Hardware Station located in Dubailand within 48 hours and we will provide a refund on the Product or exchange the Product with an alternative Product of equivalent quality and price if this is possible minus the cost of delivery and additional services (e.g. packaging and delivery). Refunds will be issued by the original payment method. Delivery charges are non-refundable and further delivery charges will apply for any exchanged Products that require delivery.

Please note that once we have dispatched items to you, you will not be able to cancel any contract you have with us for additional services carried out by us (e.g. packaging and delivery). If we receive notice of your cancellation of a Product (prior to dispatch) we will refund the relevant part of the purchase price for that Product but delivery fees are non-refundable.

Incorrect Items

If we have sent you an incorrect product, please notify us on telephone number (04) 422-0027 as soon as possible and we will arrange pickup of the Product(s) [and a refund will be provided]. If you would like us to replace the incorrect Product with the Product you ordered we will send you the correct Product as soon as possible.

Costs

We will reimburse any reasonable delivery costs you incur in returning the following Products to us:

     – Products we delivered to you in error; or

     – Products that you can prove were damaged upon delivery or are defective or incorrect.

Until you return such Products to us you are responsible for their safekeeping and taking reasonable care of them.

Losses

We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data, or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.

Our total aggregate liability (whether in contract, tort (including negligence), or otherwise) to you under these Terms will not exceed the total price charged for the Products purchased. Nothing in these Terms excludes our liability to you for personal injury or death caused by our negligence or any other liability which cannot be excluded by law.

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause Beyond Our Reasonable Control. Beyond Our Reasonable Control means any act or event beyond our reasonable control, including without limitation, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or another natural disaster, or failure of public or private telecommunications networks unavailability of materials or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

Variations to the Website and Terms

We reserve the right at any time to make changes to this Website, these Terms, Privacy Statement, and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order Products from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the Terms forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining Terms.

Disclaimer of Warranty

We provide this Website on an “as is” and “as available” basis and without any warranty or condition, express, implied, or otherwise. We specifically disclaim all implied warranties of title, merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent that such disclaimers are held to be valid.

Waiver

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Indemnification

You agree to indemnify and keep us indemnified from and against all costs, claims, demands, liabilities, expenses, damages, and losses (including without limitation consequential losses, loss of profit and loss of reputation, and all interest, penalties, and legal and other professional costs and expenses) arising out of or in connection with your breach of these Terms.

Governance

This Website is governed in accordance with the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. The courts of the Emirate of Dubai in the United Arab Emirates shall have exclusive jurisdiction over any dispute arising out of your use of this Website.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Click to Collect

Once you have selected to pick your order, your order will be available for collection within 72 hours post-confirmation.

Orders placed before 2:00 PM from Saturday to Thursday will be available from next business day at 3:00 PM, while orders placed after 2:00 PM (and all day Friday) will be available for collection only after 2-3 business days.

You shall receive a confirmation email from our side.

Any person can collect your order. Will go directly to our Reception Area. However, they will need to bring: The Order confirmation message (SMS or Email), Emirates ID, or Passport.

Please note that your order will be available at the pickup store location until 5 days post-confirmation.

The refund process for Click to Collect

If the order is canceled within 24 Hrs of the order being placed, a full refund will be provided to the customer.

If the order is canceled within 5 days of the order being placed, a refund of 50% on the total amount will be issued. 

All the items in the order placed will be held at our location for 5 days. Once 5 days are over, the order will be canceled, and the online shopper will be eligible for a 50% of refund on the total amount. 

If you fail to collect the order within 5 working days of being notified that it is ready for collection, the contract between you and The Hardware Station shall be treated as canceled. In this case, you’ll be eligible for a 50% of refund on the total amount.

**Non-Perishable items include pots, garden tools, furniture, home accessories, fertilizer, pebbles, Garden ornaments, carpentry items, seeds, artificial plants/flowers, potting soil, BBQ & accessories.